Support.htm F.A.Q. faq_register.htm Purchases
Frequent questions about the purchase process
Choose the category
When you decide to join the world of home automation, go to the “Product category“
section. Here you have 8 categories of equipment at your disposal. Select the one
you want to start with by clicking on its name.
Choose the product
In each category you will find a diverse set of products. To select what you want
to buy just click on “Add“ near the product you have chosen. The product
is automatically added to the “Shopping Cart“. You can check that your
“Shopping Cart“ has now elements added to it.
Change quantities
Whenever you want to change the quantity of the products you want to buy, you may
do so by clicking on “Edit“, which appears in the “Shopping Cart“.
Besides the quantities, you can also consult and/or eliminate (on the symbol
) the products you have chosen. To add other products
you simply need to click "Continue to Buy" and the shopping cart will be updated
with that information.
Shopping cart
This is the area that indicates the products you have selected and their quantities.
When you have chosen the products you want to buy you need only to click “Buy
Now“ and follow the instructions that will be presented to you.
Vouchers
A voucher can be attached to one or more articles. These codes are supplied by EuroX10
and you can find them in campaigns in our Newsletter, magazines with EuroX10 advertising
or other promotional media. If you have a promotional code you may submit it in
the "Voucher No." box, and after pressing the button "validate" prices will be updated
with the respective discounts. Please note that a promotional code has limited validity
and can only be submitted once per order.
Placing the order / Finishing the order
For any of these situations it is necessary to login (or register).
After this procedure and after choosing the means of payment, you can then complete
your order. You will receive its confirmation on your e-mail, together with the
number of the purchase order.
Validate the “Shopping Cart“
Now that you have done your shopping you have to select "Buy Now". Afterwards the
validation area will appear. If you are already a registered customer, enter your
e-mail address and your password in order to verify all your data and the products
you have selected. If not, you will have to register.
Means of payment
The means of payment available in Portugal are payment on collection, bank transfer,
check or electronic payment. If you are in another country you must opt for electronic
payment. The means of payment is chosen while registering. It may be altered every
time you confirm the purchase. The final amount of your order will depend on the
means of payment chosen. For deliveries in Portugal, if you want to save 5 €
cash on delivery, you can choose any of the other means of payment available.
Upon purchase you will be asked which means of payment you prefer. This may be payment
on collection (which may arrive via carrier or CTT), or advance payment by VISA
/ MasterCard, check, money orders, PayPal or bank transfer.
You can use the payment on collection option up to the maximum amount of 2,500 €.
Orders with a higher amount should use advance payment. For purchases outside of
Portugal, only the advance payment of the order will be accepted, by bank transfer
or VISA / MasterCard. Your order will be shipped as soon as we receive the payment.
Bank transfer
If you choose to pay by bank transfer (to the NIB/IBAN below) you must pay only
after receiving confirmation with the total amount of the order, which includes
the amount of the products you have selected and the sending costs.
For an easier identification of the bank transfer we advise our customers to send
us an e-mail to info@eurox10.com or a fax
to no. 223745167 including proof of payment, together with the order number previously
received by e-mail.
Banco Popular
NIB - Bank Identification Number
0046 0102 17886200153 18
IBAN - International Bank Account Number
PT50 0046 0102 17886200153 18
SWIFT: CRBNPTPL
Cash on delivery
The customer can choose to pay on collection as a means of payment. If for some
reason the order is sent back and the customer wishes us to resend it, he has to
make an advance payment of the total amount (including the amount of the transportation
costs), plus 5€ for the resending of the order.
Credit card (Visa / Mastercard)
To use this means of payment you must have a Visa/Mastercard credit card.
You will be asked for your Visa / Mastercard credit card number, the expiration
date and a security code, which is on the back of the card, on the right side of
the space reserved for the signature of the holder, and which is composed of three
digits.
The check or money order should be sent to
CentralCasa, Lda.
Rua do Cavaco n.º 96 – 1º andar
4400-408 Vila Nova de Gaia
Portugal
PayPal
The PayPal is a simple, fast, secure and convenient method to make purchases on
the Internet.
By opening a virtual account, which is associated to a real account or a credit
card, and transferring money to that same account, it is possible to make purchases.
Using this means of payment you do not have to reveal your credit card nor your
bank account number, thus making your payments more secure.
If you have any questions or doubts please contact the company directly by clicking
here.
Order sent by CTT Expresso
The order is sent to the address indicated on the purchase order. If there is no
one there to receive the order, it will be sent to the closest CTT post office.
When picking it up you can make the payment in 2 ways:
- in cash
- by check: the check must be issued to CTT.
Deadline for picking up the order: 3 working days from the date you receive the
notice. You can confirm the state of your order on the CTT website by entering the
number of the product (it will be necessary to contact us to access it).
Order sent via carrier
The order is sent to the address indicated on the purchase order. If there is no
one at home to receive the order, you will be contacted by the carrier in order
to schedule a new delivery (until 18:00).
State of the order
To check the state of your order in EuroX10, you simply need to login. In the "User
Account" field, under orders, you can access all the orders you have made as well
as their state.
NOTE: When justifiable, EuroX10 reserves the right to refuse sending orders on collection.
When the product availability presents a green colour
, the product is available in stock and will be
sent together with the rest of the order.
If the colour presented is yellow
, the product has low stock which means that the
product may or may not be available. If it is not available, the customer is informed
of how long it can take to receive the product, or asked if he wants to change the
order. If the product is available, it will be sent together with the rest of the
order.
The red colour
indicates that the product is only available by specific order, and that it will
take two weeks to be available. Otherwise, you will be contacted by an assistant
to indicate any changes.
All promotions carried out by EuroX10 are subject to the products availability in
stock. CentralCasa, Ltd. reserves the right to cancel or change promotions without
a previous notice.
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Country
|
Price
|
|
Austria
|
26,00 €
|
|
Belgium
|
26,00 €
|
|
Czech Republic
|
37,00 €
|
|
Denmark
|
37,00 €
|
|
Estonia
|
31,00 €
|
|
Finland
|
60,00 €
|
|
France
|
19,00 €
|
|
Germany
|
19,00 €
|
|
Greece
|
60,00 €
|
|
Hungary
|
37,00 €
|
|
Ireland
|
60,00 €
|
|
Italy
|
26,00 €
|
|
Latvia
|
31,00 €
|
|
Lithuania
|
31,00 €
|
|
Luxembourg
|
37,00 €
|
|
Malta
|
103,00 €
|
|
Netherlands
|
26,00 €
|
|
Poland
|
37,00 €
|
|
Slovenia
|
26,00 €
|
|
Slovakia
|
26,00 €
|
|
Spain
|
14,00 €
|
|
Sweden
|
60,00 €
|
|
United Kigdom
|
26,00 €
|