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European Distributor of Home Automation devices
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(+351) 223 744 938
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After-sale service

If you are not completely satisfied with any product, or if it is damaged, you must return it along with the accompanying material: receipt, package (not damaged), manuals, cables, batteries, etc. You can contact the customer service at any time.

The warranty and the technical assistance will be guaranteed by the brand.

Therefore, you must follow these procedures:

1. Log into the website using the e-mail and password given to you at the time of purchase;

2. Click on RMA option under the main menu and fill the form thoroughly;

3. It is the customer’s responsibility to deliver to Centralcasa the product in good packaging conditions, the “RMA Form” properly filled in and the associated accounting documents.

CentralCasa, Lda.
Cais do Lugan, 224 - 2º Drt
4400-492 Vila Nova de Gaia

- the products must be delivered properly packed, and every volume must be identified on the outside with the RMA process number;
- it is the customer’s responsibility to pay for the sending costs;
- the maximum return deadline is 14 days;

Technical Assistance Conditions

In case of return, or if it is sent to be repaired, use the original package, or another proper package, which ensures effective protection against shaking and blows.

The EuroX10/CentralCasa cannot be held responsible for possible damages which occur during the transportation to the after-sale service.

We recommend the use of a means of transportation which includes merchandise insurance, in order to prevent damages or merchandise loss.

The warranties and respective repairs or exchanges shall only be provided after the products are received, checked and tested at EuroX10/CentralCasa;

In the case the products sent as damaged, in reality are in normal operation, the return shipping charges will be charged to the customers;

The EuroX10/CentralCasa stamps are warranty stamps, therefore should not be removed. If you remove these stamps or any other stamps from any of the products, you will loose the warranty of the material in question;

If these procedures are not complied with, EuroX10/CentralCasa reserves the right no to accept the material.


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