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    Shipping & returns

    Shipping and Delivery:
    After completing the entire purchase process, the delivery of the product (s) depends on their availability.
    Orders placed on weekends or national holidays will be processed the next business day.
    Orders registered with the option of delivery by carrier will be shipped from Monday to Friday.
    Orders registered by carrier will be delivered within the timeframe referred to in the chosen option. After shipping, you will receive an email with its guide number so that you can follow the route directly on the carrier's website. (available from 21h on the day of dispatch).
    All orders shipped by carrier will be accompanied by their invoice, placed on the outside of the package, in a plastic bag for proper effect.
    Choosing a “door-to-door” shipping method assumes that the Customer is at the designated destination by 7 pm on the day of delivery. If no one is present to receive the order, it will be stored at the regional carrier's warehouse at the end of the day. The customer, duly identified, must then pick up the order directly on site within 5 working days. If the customer does not claim the order within the indicated timeframe, it will be returned to the sender and the shipping costs will be charged again for re-delivery. For convenience, customers in mainland Portugal can order delivery to a pick-up point of their choice by choosing the PickUP shuttle service.

    EuroX10.ccom reserves the right not to make any other sales to customers whose outstanding orders have yet to be claimed until the amount of the outstanding postage has been settled.
    In the delivery procedure, the customer will not be able to open the packages without his signature on the waybill in which he received them, however, should check the volume (s) and prove the good exterior condition of the package.
    In the event of any visible external damage to the goods, the customer should refuse to receive the volume (s) and contact EuroX10.com directly through one of the available contact means.
    If it is not possible to confirm the condition of the goods upon delivery, the customer must sign the waybill indicating "pending verification".
    The deadline to file a claim for shipping damage will be 48 hours from the date of delivery. After this period of time, EuroX10.com is not responsible for any damage / defect that may have occurred in shipping.
    Possible damage / theft inherent to the transportation of the equipment will be the responsibility of the carrier, covered by an insurance of a maximum of 250.00 €.
    The lack of indication on the waybill about possible external damages cannot be claimed, thus being the responsibility of the customer.
    If the addressee is a minor, the object (s) may only be collected by one of his / her representatives / parents, upon presentation of the respective identification, as well as that of the recipient (citizen card / ID card). both). If the representative is not one of his parents, the minor's representative must also present a document / judgment that gives him the responsibility for the minor.

    Online sell - Contract Resolution (Returns)
    To proceed with a return, in accordance with the provisions of paragraph 1 of article 10 of DL No. 24/2014 of 02/14, you have a maximum period of 15 days from the date of receipt of the order and / or taking possession of purchased products.
    The return of the article should be made upon presentation of the respective invoice and it should be in perfect commercialization condition, in original packaging and accompanied by all accessories (manuals, cables, etc.), and then a credit note will be issued if so be justified.
    In cases of free Resolution of the Contract, the shipping costs related to the return are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of 14/02.
    You should never send the item to EuroX10.com without having previously filled in and sent the return form to our helpline (geral@EuroX10.com) and receive referral.
    All items will be checked upon arrival at EuroX10.com and will only be accepted for exchange or return within the parameters described below.
    The shipping cost of returning products, regardless of the reason, is a responsibility of the customer.

    Return Conditions:
    1. Article without sign of misuse.
    2. Return of the complete article, without being opened or used, with all its components and accessories, instructions and original packaging in perfect condition.
    3. Return Term: Until the 15th consecutive day, from the delivery date.

    • Faulty Product
    You should contact our helpline or contact our After Sales service.
    During the first 15 days from datWhen you received the order and / or took possession of the purchased item, the replacement will be effected immediately, provided that the damage is confirmed by EuroX10.com After Sales service and the article shows all its components, accessories, service manual. original instructions and packaging in perfect condition. In case of stock break, a credit note will be issued so that the customer can choose another article. If, from the analysis performed by the After Sales service, it is found that the article is not defective or that the warranty has been breached or that the product has not been sold by EuroX10.com, the warranty claim (RMA) will be returned to the customer at a charge. Shipping

     • Returns for shipping damage
    The deadline to file a shipping damage claim is 48 hours from the date of delivery. Exceeding this period, EuroX10.com will not be responsible for any damages that may have occurred in the transportation of the article.
    See here for more information on delivery by carrier.

    If you choose to refund the amount, we inform you that, after validating the return conditions described above, you are requested to send the IBAN proof of bank account in order to return the respective amount.
    The refund is made by the same payment method.
    In the case of payment by Entity / Reference, please provide us with a NIB / IBAN to expedite the return process.